Could You Work the Till in 1985?

Question 1 of 12A customer wants to pay £120 by Access. Your floor limit is £50. What do you do?

Accept the card – they’re a regular customer Phone the Authorisation Centre, keeping the card and the goods until you have an authorisation number Make out three vouchers of £40 each, so each one is under the limit Ask to see their cheque card as well

Question 2 of 12A customer asks you what your floor limit is. What do you tell them?

Nothing – you must never disclose it The exact figure, if they ask politely Only if they’re spending over £50 Show them the sales guide by the till

Question 3 of 12You’re suspicious of a sale, but the cardholder is standing right beside you. What do you say when you phone the Authorisation Centre?

“I think this card is stolen” “Can I speak to the police, please?” “This is a Code Ten authorisation” “Is this customer all right?”

Question 4 of 12In 1985, what reward did Access pay to anyone who recovered a card when the Authorisation Centre asked them to?

£5 £15 £50 £100

Question 5 of 12The customer’s card hasn’t been signed on the back. What should you do?

Ask them to sign it there and then Contact the Authorisation Centre for advice, and don’t let them sign it until you’ve been told what to do Refuse the card and keep it Accept it – the signature on the voucher is enough

Question 6 of 12What should you write on the sales voucher with?

A pencil, so mistakes can be rubbed out A felt-tip pen A ballpoint pen, pressing firmly Whatever’s by the till

Question 7 of 12How long must you keep your copies of the sales vouchers?

A week At least three months A year Until the customer pays their bill

Question 8 of 12How soon must Access vouchers be paid in at the bank?

Within three bank business days By the end of the month Within 30 days Whenever is convenient

Question 9 of 12A customer brings back goods they bought with their Access card. How do you refund them?

Give them the cash back Give them a credit note Complete an Access refund voucher Tell them to contact their bank

Question 10 of 12A customer leaves their Access card behind in your shop. What happens to it?

Post it back to the address on the card Keep it safe for 24 hours; if no one claims it, cut it in half (leaving the signature strip intact) and hand it in at a bank Keep it in the till until they come back Throw it away straight away, for security

Question 11 of 12Your imprinter breaks. Until the replacement arrives, what must you do?

Stop taking Access cards Fill in vouchers by hand – and get authorisation for every sale, whatever the amount Fill in vouchers by hand, and carry on as normal Borrow the shop next door’s imprinter

Question 12 of 12When could you phone the Access Authorisation Centre in 1985?

9 to 5, Monday to Friday 8am to 8pm, Monday to Saturday 24 hours a day, all year Only during banking hours

Could you work the till in 1985?